Pivotal Points of ChangeSmall Shifts. Meaningful Impact.
Protecting People and Organizations Engaged in Emotionally Demanding Work
Organizations depend on workers willing to face trauma, crisis, human suffering, conflict, or highly stressful situations on a regular basis.
Over time, this can quietly affect well-being, teamwork, leadership, and organizational effectiveness.
Pivotal Points of Change helps organizations recognize these patterns early and build practical, sustainable ways to protect both their people and their mission.
About Carolyn
Carolyn Basiliere, PhD — Applied Organizational and Clinical Psychologist
“I have never worked with a finer professional in my 25 years of service in the United States Air Force and the Vermont Air National Guard. Forward-thinking, creative, and passionate, Carolyn consistently balances mission accomplishment with the well-being of personnel throughout the organization.”
—General David P. Baczewski, Former Deputy Director of Operations, United States European Command (USEUCOM)
Read more about Carolyn →
Start a Conversation
You don't need to know the exact intervention required before reaching out.
Organizations often contact us with recurring concerns like these:
- Our staff members are exposed to disturbing work.
- We are losing experienced people.
- Burnout is affecting morale or performance.
- Leaders know something needs to change but are unsure where to begin.
- Our team is struggling with conflict or fragmentation.
- Leaders or supervisors spend too much time managing recurring people problems.
- Important organizational challenges require multiple perspectives, but the group has difficulty working toward a shared solution.
An initial conversation can help clarify your concern, determine if Pivotal Points of Change is the appropriate resource, and outline a practical next step.
Start a ConversationHow We Help
Protect People and Organizations Engaged in Emotionally Demanding Work
Helping leaders reduce burnout, strengthen resilience, and create healthier support systems.
Repair Team Relationships
Rebuilding trust, strengthening communication, and helping teams work together more effectively.
Solve Complex Organizational Problems
Bringing the right people together in a facilitated process to solve complex organizational challenges.
Support Supervisors and Leaders
Consulting with leaders navigating difficult workplace situations and recurring team challenges.
Professional Consultation and Psychotherapy
Supporting professionals affected by the emotional demands of their work.
Interventions are designed to fit within the realities of the workplace while minimizing disruption to ongoing operations.
The PPC Method
Every service is grounded in a simple process:
1
Listen
Understand how the problem is showing itself in the workplace: what is the face of the recurring issue?
2
Explore
Understand the situation from the perspectives that matter: the experience of the people involved.
3
Identify the Pivotal Point of Change
Discover the pivotal point where focused attention is most likely to create the greatest impact.
4
Shift
Implement practical actions that move people, teams, and organizations forward while minimizing disruption to workflow.
5
Meaningful Impact
Seek evidence of change related to the original workplace concern.
Why Organizations Work With Us
- More than 25 years of experience helping organizations navigate complex workplace challenges.
- Experience across healthcare, education, human services, law enforcement, military, and other high-pressure environments.
- Practical, evidence-informed interventions designed to create meaningful change with the least disruption to everyday work.
- Dr. Carolyn Basiliere is an applied psychologist whose work integrates organizational psychology, group dynamics, trauma-informed practice, and collaborative problem-solving to help organizations solve persistent workplace problems and build healthier, more effective workplaces.
Contact
Contact Us
If your organization is ready to create positive movement with focused, practical support, Carolyn is available to talk.
Reach out to us at carolyn@pivotalpointsofchange.com or 802-324-9032.
Connect on LinkedIn.